terms & conditions

The Outpost Motel

Terms & Conditions

1. Prices and Taxes

All room rates are quoted in Canadian dollars and are subject to applicable taxes, including:

  • Provincial Sales Tax (PST)
  • Goods and Services Tax (GST)

Rates are based on occupancy and room type. Prices are subject to change without notice until a booking is confirmed.


2. Payment and Terms at Check-in/Check-out

  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • A valid government-issued photo ID and credit card are required at check-in.
  • Payment is due in full at check-in unless otherwise arranged.
  • We reserve the right to charge the credit card on file for any unpaid charges, damages, or violations of these Terms and Conditions.
  • Late check-out may result in additional fees.


3. Traveling with Minors

Guests under the age of 19 must be accompanied by a parent or legal guardian. The Motel reserves the right to request proof of relationship or consent.


4. Accessibility or Special Needs

We strive to accommodate guests with accessibility needs. Please contact us before booking to confirm if our facilities meet your requirements. We cannot guarantee availability of specific accessibility features without prior notice.


5. Parking

  • Complimentary parking is available for registered guests.
  • Parking is at your own risk; the Motel is not responsible for loss or damage to vehicles or their contents.


6. Hotel Events

We may host events on-site that could result in temporary noise or restricted access to certain areas. By booking a stay, you acknowledge and accept this possibility.


7. Dispute Resolution/Issues

Any concerns during your stay should be reported to the front desk immediately so we can address them.
If a dispute arises that cannot be resolved informally, it will be governed by the laws of British Columbia, Canada, and heard in the courts of British Columbia.


8. Use of Personal Information

Your personal information is collected for the purposes of processing your booking, providing services during your stay, and complying with legal requirements.
We do not sell or share your information with third parties except as required by law or for necessary service delivery (e.g., payment processing).


9. Liability

The Motel is not liable for:

  • Injury, loss, or damage to persons or property during your stay, unless caused by our negligence.
  • Loss or damage to valuables not secured in the room safe (if provided) or at the front desk.


10. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, government actions, power outages, or labour disputes.


11. Third Party Rights

These Terms and Conditions are for the benefit of guests and the Motel only. No third party has the right to enforce any part of these Terms.


12. Waiver

Failure by the Motel to enforce any right or provision in these Terms does not constitute a waiver of such right or provision.


13. Severance

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The Outpost at New Hazelton

Cancellation Policies

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:


  • No refund is made.
  • Date changes will be made at least 8 days in advance.
  • If the guest cancels less than 8 days in advance, the advance payment will not be refundable.
  • If the guest arrives and decides to leave early, the paid nights will not be refundable.
  • In case the guest simply does not show up (and does not cancel in advance), the total price of the reservation will be charged and this will be non-refundable.
  • For reasons of the COVID-19 pandemic, if the guest cancels with less than 8 days, the beds will be opened for sale, and in case the beds are sold, the guest can use their advance payment for a future reservation within the next 12 months. You must attach a positive test.